Refund policy

Returns & Refunds

We want you to love your purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

Eligibility
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (order number or confirmation email) is required.
- Certain items for hygiene reasons (e.g. personal care products) may not be eligible once opened.

How to start a return
Email us at contact@valoroshop.com with your order number and the reason for the return. We'll respond within 24–48 hours with instructions.

Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.

Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we'll arrange a free replacement or full refund.

Return shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

Questions? Reach our support team any time at contact@valoroshop.com.